Todd responded quickly to my electronic plea for help. We set an appointment for the next day. He not only was prompt, but he texted ahead to notify us he was en route. He diagnosed the problem correctly,which was not something 2 previous repair companies were able to do. He was able to order parts, and after 6 weeks of Tricities summer without heat relief we once again appreciate the wonder of AC. I would absolutely use them again. I would have no problem recommending to friends and family.